Please contact us as soon as possible if there is a problem, we are always very happy to find a solution together. We use internationally recognised couriers to deliver your parcel, with full tracking details.

However if you do need to return a gift, please:

1. Get together the information regarding the return (i.e. information from delivery label, or from the invoice if you are the sender)
2. Contact our team at Barrelli on 0275311322, or by email contact@barrelli.co.nz if there is an issue. We'll sort it out for you, quickly.
3. We accept returns if the goods are:
1. spoiled beyond use,
2. damaged by the courier, or
3. arrive late (excluding situations where the courier could not deliver due to incorrect address information or was unable to obtain a signature).